Jackson County Library Services
  • 21-Nov-2022 to 07-Dec-2022 (PST)
  • Medford, OR, USA
  • 19.79-24.79 per hour
  • Hourly
  • Full Time

JCLS offers a competitive benefits package including 401(a), medical, dental and vision coverage to employees and qualified dependents. Life insurance, long-term disability and supplemental additions are included. In addition, JCLS provides vacation, sick leave and 11 paid holidays.


JOB ANNOUNCEMENT


DIGITAL SERVICES SPECIALIST

MEDFORD LOCATION

FULL-TIME/40 HOURS

$19.79 TO $24.79 PER HOUR

CLOSES DECEMBER 7, 2022 - OPEN UNTIL FILLED

THE POSITION

The Digital Services Specialist is headquartered in Medford and scheduled at branches throughout Jackson County to provide one-on-one assistance for people's library-related needs and technology questions. This position will provide individual and group instruction to patrons and library staff, introducing the community to 21st-century technology skills.


DUTIES AND RESPONSIBILITIES

  • Delivers technology assistance during scheduled times in branches and through individual appointments with the public.
  • Evaluates the community's needs and recommends specific programs and technology solutions.
  • Develops, coordinates and delivers public technology training programs that promotes the library and its services within the Jackson County community.
  • Provides technology training for staff.
  • Serves as a library technology liaison between the library and the community.
  • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Provides information and classes to community groups about library services.
  • Serves on initiative teams involving library staff and community stakeholders to launch pilot efforts that test or advance the library's digital offerings.
  • Develops constructive and cooperative working relationships with others, and maintains them over time.
  • Creates training documents and videos for staff and patrons.
  • Regular attendance.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

  • Experience in developing and delivering training to a wide range of audiences with varying aptitudes.
  • Ability to communicate effectively orally and in writing.
  • Work independently in the absence of immediate supervision.
  • Ability to work in a team environment.
  • Strong interpersonal skills.
  • Excellent organizational skills; must be able to manage multiple tasks and priorities.
  • Excellent customer service skills including the ability to establish and maintain effective relationships with library management, patrons, community representatives, the public and others encountered in the course of work.
  • Able to identify and resolve problems in a timely manner.
  • Knowledge of Microsoft Office Suite, including Excel and Word.
  • Knowledge of computer programs including word processing, spreadsheets, email, e-books, tablet-type devices and peripherals.
  • Possess an in-depth knowledge and understanding of social media platforms, and their respective participants, (Facebook, Twitter, Instagram, YouTube, Pinterest, etc.), and how each platform can be deployed in different scenarios.
  • Conducting research on programs.
  • Must be flexible and adaptable to changing situations.
  • Ability to multitask and work with competing interests.
  • Complies with safety requirements of the position and actively promotes safe work practices.
  • Actively supports and respects diversity in the workplace.

QUALIFICATIONS

MINIMUM QUALIFICATIONS

  • High School Diploma or GED.

DESIRED QUALIFICATIONS

  • Bachelor's Degree from a regionally accredited institution.
  • Three years of library experience.
  • Bilingual.

SPECIAL REQUIREMENTS/LICENSES

  • Criminal background check required.
  • Fully vaccinated against COVID-19 per JCLS Board Policy.
Jackson County Library Services
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