Jackson County Library Services
  • 14-Oct-2022 to 28-Nov-2022 (PST)
  • Medford, OR, USA
  • 20.78-26.03 per hour
  • Hourly
  • Full Time

JCLS offers a competitive benefits package including 401(a), medical, dental and vision coverage to employees and qualified dependents. Life insurance, long-term disability and supplemental additions are included. In addition, JCLS provides vacation, sick leave and 11 paid holidays.


JOB ANNOUNCEMENT


IT TECHNICIAN

FULL-TIME/40 HOURS PER WEEK

$20.78 TO $26.03 PER HOUR

CLOSES NOVEMBER 28, 2022 - OPEN UNTIL FILLED

THE POSITION

The IT Technician provides on-site and remote support for various technology solutions throughout the Library District. The IT Technician is responsible for the proper utilization of a wide assortment of software and hardware, and knowledge resources including the installation, configuration, troubleshooting, repair, documentation, and one-on-one customer support for all technology implemented throughout the District. Through excellent customer service to library staff, the IT Technician contributes to the enrichment of Jackson County library patrons' experience.

DUTIES AND RESPONSIBILITIES

  • Installs, maintains, troubleshoots, repairs and replaces hardware and software in a predominantly Microsoft and Dell/EMC environment.
  • Monitors and manages incoming tickets for service and support via email, telephone and software. Responding and document all correspondence in a timely and effective manner.
  • Maintains networked copiers, printers and other multi-function imaging devices.
  • Prepares, images and deploys computers for staff and patron use.
  • Educate and train staff on best practices for general computer usage, VOIP telephones and software.
  • Demonstrates a high level of proficiency in Microsoft Office 365 products.
  • Maintains detailed documentation regarding work progress and resolutions.
  • Accurately tracks and inventories equipment, consumables and software.
  • Maintains storage of replacement equipment, parts and consumable items.
  • Disposal of e-waste.
  • Provides desktop hardware, software, printing and delivery support.
  • Coordinates and schedules regular branch visits for installations, repairs, troubleshooting and site visits for specific equipment vendors.
  • Builds and maintains strong partnerships by focusing on collaboration, consultation, problem solving and alignment of strategies and initiatives. Ensures consistent communication and partnership with key stakeholders across the District.
  • Cultivates an environment of trust and collaboration with all customers.
  • Creates positive experiences for staff by performing job tasks effectively and efficiently.
  • Participates in continuing education efforts and professional development.
  • Regular attendance.
  • Performs other duties as assigned.
  • Monitors and manages incoming tickets for service and support via email, telephone and software, responding to and documenting all correspondence in a timely and effective manner.
  • Maintains networked copiers, printers and other multi-function imaging devices.
  • Prepares, images and deploys computers for staff and patron use.
  • Educates and trains staff on best practices for general computer usage, VOIP telephones and software.
  • Demonstrates a high level of proficiency in the usage of all Microsoft Office products.
  • Maintains detailed documentation regarding work progress.
  • Tracks and inventories equipment, consumables and software.
  • Maintains well-organized storage of replacement equipment, parts and consumable items.
  • Disposes of e-waste.
  • Provides excellent customer service for staff's desktop hardware, software, and printing.
  • Coordinates and schedules regular branch visits for installations, repairs and troubleshooting; and site visits for specific technology vendors
  • Maintains detailed documentation relative to all technology troubleshooting and maintenance
  • Builds and maintains strong internal partnerships by focusing on collaboration, consultation, problem solving and alignment of strategies and initiatives. Ensures consistent communication and partnership with key stakeholders across the District.
  • Cultivates an environment of trust and collaboration with all customers.
  • Creates positive experiences for staff by performing job tasks effectively and efficiently.
  • Participates in continuing education efforts and professional development.
  • Regular attendance.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong interpersonal skills.
  • Strong organizational, program and project execution skills.
  • Demonstrates a high level of proficiency in the usage of Microsoft Office 365 suite of products
  • Demonstrated ability to develop and foster strong working relationships with team members, stakeholders and external vendors and partners.
  • Strong analytical, problem solving and critical thinking skills to assess and continuously improve process, practices and tools in areas of responsibility.
  • Knowledge of remote desktop applications and help desk software.
  • Ability to travel to all 15 library locations.
  • Proficient with MAC and OS
  • Ability to read a variety of correspondence, technical manuals, newsletters and communicate with vendor technical assistance.
  • Demonstrates understanding of IP addressing fundamentals at the desktop computer level.
  • Demonstrates applied understanding of low and high voltage electrical safety precautions.

QUALIFICATIONS

MINIMUM QUALIFICATIONS

  • High School Diploma or GED.
  • College coursework related to information systems, computers and technology.
  • At least one current industry standard certification, such as any beginner level CompTIA or Microsoft Certification.
  • Two years of progressive, on-the-job customer service experience in a technology-based environment.

SPECIAL REQUIREMENTS/LICENSES

  • Criminal background check required.
  • Fully vaccinated against COVID-19 per JCLS Board Policy.
  • Must have valid driver's license and required mandatory insurance when operating a privately owned vehicle for business purposes.
  • Must be able to travel to other locations to perform work, and/or attend work-related meetings, workshops or conferences.
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